The franchised Trademark by Wyndham location in Camp Hill, Pennsylvania is seeking a Assistant General Manager (Franchise) to join its team at the Penn Harris Hotel and Convention Center.
The Role
The Assistant General Manager (AGM) will support the General Manager in overseeing daily operations, ensuring exceptional guest experiences, and driving team performance. This role requires a strong leader with excellent communication skills, a passion for hospitality, and the ability to manage multiple priorities in a fast-paced environment. A particular emphasis will be placed on food and beverage management, including catering services, to enhance our guests’ culinary experiences.
What you'll do
- Operational Management: Assist in the day-to-day operations of the hotel, ensuring all departments adhere to established standards and policies.
- Guest Experience: Foster a culture of exceptional hospitality by responding to guest inquiries and concerns and ensuring all team members provide outstanding service.
- Staff Leadership: Assist in recruiting, training, and developing hotel staff. Conduct performance evaluations and provide ongoing coaching and support.
- Food and Beverage Management: Oversee food and beverage operations, including menu development, inventory management, and adherence to health and safety standards. Work closely with kitchen and service staff to deliver exceptional dining and catering experiences.
- Financial Oversight: Support the GM in budget management, forecasting, and financial reporting. Monitor revenue and expenses to achieve financial targets, particularly in the food, beverage, and catering departments.
- Quality Assurance: Conduct regular inspections of hotel facilities to ensure cleanliness, safety, and maintenance standards are met.
- Marketing and Sales Support: Collaborate with the sales and marketing team to promote the hotel’s food and beverage sales, enhance visibility, and drive hotel occupancy.
- Community Engagement: Represent the hotel in local community events and maintain positive relationships with community stakeholders.
You'll be successful if you have
- Strong knowledge of hotel operations, including front office, housekeeping, and particularly food and beverage and catering management.
- Exceptional interpersonal and communication skills. Bilingual in English and Spanish, a plus.
- Must be able to work flexible hours, including evenings, weekends, and holidays as needed.
- Proficiency in hotel management software and Microsoft Office Suite.
Required Qualifications/Experience
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
- Minimum of 3-5 years of experience in hotel management or a similar role, with a proven track record of leadership.
APPLY
Brand: Trademark by Wyndham
Location: Camp Hill, Pennsylvania, United States, 17011
Employment Status: Full-time
This job posting is provided by Wyndham Hotels & Resorts, Inc. and its affiliated entities (collectively, “WHR”) as a courtesy to an independently owned and operated hotel under one of WHR’s hotel franchising subsidiaries (“WHR Subsidiaries”) (WHR and WHR Subsidiaries collectively, the “WHR Entities”). The WHR Entities disclaim any responsibility for the content or accuracy of this job posting.
If you apply for employment as a result of a posting on this site, you are submitting your information for potential employment opportunities with an independently owned and operated hotel which is a franchisee of a WHR Subsidiary. If hired, you will be an employee of the franchisee, not of any of the WHR Entities.
Franchisees are independent business owners/operators who set their own wage and benefit programs, terms and conditions of employment, and have independent policies and procedures which can vary from the WHR Entities or other franchisees. The WHR Entities are not responsible for employment matters at the hotel such as hiring, firing, discipline, supervision, staffing, scheduling, wages or benefits. All decisions regarding employment with a franchisee are in the discretion of the franchisee, and not any of the WHR Entities.
None of the WHR Entities will receive a copy of your employment application and none will have any involvement in any hiring or other employment decisions.
