Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Caterpillar's Construction Industries Services Division (CISD) is hiring a Senior Quoting Consultant for Rebuilds. This role will support field teams and dealers to quote Rebuild T14. This position will leverage all internal tools such as SOC (Service Options Collaborator), Service data & CAT Calculator. Expert on Rebuild Low-cost options.
Responsibilities
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Support dealers to quote Rebuilds fast and accurately.
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Establish metrics to monitor and review the effectiveness of existing Rebuild quoting strategies; suggesting necessary interventions for improvement.
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Maintain effective internal communications in the marketing department to discuss and align the marketing strategy to the changing organizational scenarios.
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Leads projects in Rebuild quoting space.
What You Will Have
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Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
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Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
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Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
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Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
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Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
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Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
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Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
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Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.
What Top Candidates Will Bring
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Repair Options and Rebuild Operations experience: deep understanding about Rebuild options, parts and labor and Reman
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Engagement with Dealer Aftermarket: Strong ability to collaborate with dealers in aftermarket settings, fostering relationships that enhance service delivery.
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Data analytics skills: proficient analyzing data and metrics to inform decision-making and optimize parts operations strategies.
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Understating of Cat systems; SOC (Service Options Collaborator), Service data & CAT Calculator
Additional Details
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Preferred Location: Peoria, IL
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Additional locations: Cary, NC; Dallas, TX
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Caterpillar operates in a hybrid work environment, requiring a minimum of 3 days per week of onsite, in office work.
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Travel: 30 %- 40 %
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Relocation assistance IS ONLY available to Peoria, IL
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Cell phone allowance is offered
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Sponsorship is NOT offered
Final details
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status. #LI #Careers
How We Support You (Employee Benefits)
Our goal at Caterpillar is for you to have a rewarding career. We offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a yearly bonus. Additional benefits include paid vacation days, paid volunteer days and paid holidays (prorated based upon hire date).
About Caterpillar
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
November 14, 2024 - November 27, 2024
Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
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