Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Caterpillar provides services to our customers far beyond the initial equipment sale. We leverage connected equipment and our decades of application expertise to enhance customer performance. Caterpillar's Construction Industries Services Division (CISD) exists to support enterprise efforts to deliver value-added services to customers. By enhancing customer value, Caterpillar and our dealers create the opportunity to profitably grow our businesses while reducing the impact of market cycles.
The Senior Parts Operations Consultant - Rebuilds leads research and provides expertise in the development and implementation of parts operations strategies in the Rebuild space.
Responsibilities
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Parts Operations related to rebuilds supporting dealers to manage on time in line (OTIL), committed planned rebuild orders (CPRO) and future dated orders (FDOs), etc.
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Support CIRCA Workshop Execution globally
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Conducting governance on Rebuild Parts Operations with key dealers.
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Establishing metrics to monitor and review the effectiveness of existing parts operation strategies for CI Rebuilds ; suggesting necessary interventions for improvement.
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Maintaining effective internal communications in the marketing department to discuss and align the marketing strategy to the changing organizational scenarios.
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Lead projects
What You Will Have
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Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
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Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
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Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
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Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
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Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
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Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
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Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
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Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.
What Top Candidates Will Bring:
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Experience in Parts Operations: A solid background in managing parts operations, particularly within the rebuild sector, to drive efficiency and effectiveness.
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Expertise in Repair or Rebuild Operations: Proven experience in repair or rebuild processes, contributing to enhanced operational strategies and customer satisfaction.
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Engagement with Dealer Aftermarket Interactions: Strong ability to collaborate with dealers in aftermarket settings, fostering relationships that enhance service delivery.
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Analytical Skills: Proficient in analyzing data and metrics to inform decision-making and optimize parts operations strategies.
Additional Details
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Preferred Location: Peoria, IL
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Additional locations: Cary, NC; Dallas, TX
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Caterpillar operates in a hybrid work environment, requiring a minimum of 3 days per week of onsite, in office work.
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Travel: 30 %- 40 %
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Relocation assistance IS ONLY available to Peoria, IL
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Cell phone allowance is offered
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Sponsorship is NOT offered
Final details:
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status. #LI #Careers
How We Support You (Employee Benefits)
Our goal at Caterpillar is for you to have a rewarding career. We offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a yearly bonus. Additional benefits include paid vacation days, paid volunteer days and paid holidays (prorated based upon hire date).
About Caterpillar
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
November 14, 2024 - November 27, 2024
Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
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