What does a successful Business Risk Manager do?
A successful Business Risk Manager at Fiserv is essential in interpreting rules, identifying requirements, and supporting network changes across various Fiserv systems. They work collaboratively with Channel Partners and Clients on compliance-related matters, ensuring seamless integration and adherence to changes. By reviewing documentation, summarizing change impacts, and educating stakeholders, they drive operational excellence and enhance the payment acceptance process within the company.
What you will do:
- Review and interpret Debit network change/release documentation and requests.
- Analyze, determine, and document business impacts and risks associated with Debit Network changes.
- Summarize change requirements and impacts on Fiserv clients and/or merchants.
- Create, distribute, and present information for new programs, processes, or procedures related to Debit Network changes/releases.
- Educate internal/external Fiserv employees and clients on network payment acceptance-related issues.
- Provide payment acceptance expertise support to Fiserv employees, Channels, and clients.
- Act as an escalation point for highly escalated production issues and report resolutions appropriately.
What you will need to have:
- 6+ years of experience in client and technical support, research, and problem-solving.
- 6+ years of experience in payment processing with a strong working knowledge of Fiserv platforms.
- 6+ years of experience using Excel, Word, Adobe (PDF), and DocuSign.
- Possess excellent analytical skills with strong attention to detail and accuracy.
- Ability to work, stay focused, and organize in a dynamic and fast-paced environment.
- Strong written and verbal communication skills.
- Ability to work under pressure to resolve production service issues.
- Self-motivated with the tenacity to drive complicated problems to resolution and long-term prevention.
What would be great to have:
- 8+ years of experience in project management using Agile methodologies.
- 8+ years of experience in SQL databases.
- 8+ years of experience in AWS Cloud Services.
- Certified Risk Management Professional (CRMP) certification.
- Familiarity with financial technology products and services.
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
Important information about this role:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and lead to stronger productivity.
- In order to be considered, you must be legally authorized to work in the U.S. without the need for sponsorship, now or in the future.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
- All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
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