ADP is hiring a
Digital Client Experience Analyst.
Do you thrive in fast-paced environments where creativity meets professionalism?
Are you ready to help shape ADP’s digital presence in new and innovative ways?
Well, this may be the role for you. Ready to make your mark?
In this role, you will serve as ADP’s strategic voice on key digital channels – like Reddit and Q&A discussion boards – developing our presence on these emerging platforms. You will represent ADP with professionalism and creativity, ensuring that client questions are answered, issues are escalated appropriately, and our brand reputation is strengthened in a dynamic social environment. The ideal candidate will also synthesize client feedback and partner with their leaders to influence our product roadmaps and service strategy.
This role is a collaborator, partnering with other Executive Service Team members, our Public Affairs team, and our ADP Marketing/Brand team. They will also leverage a deep network of subject-matter-experts within ADP to source helpful information and answers for clients.
What You’ll Do Every Day
- Manage ADP’s official presence on Reddit, including monitoring conversations and engaging with users.
- Develop and leverage a network of subject matter experts to respond to inquiries about ADP products and services online with accuracy and professionalism.
- Identify and escalate service-related issues to internal teams for resolution.
- Analyze engagement trends to improve ADP’s social strategy.
- To thrive in this role, you’ll need resilience and adaptability. Social media can be unpredictable, and sensitive issues may arise. You’ll bring creativity, professionalism, and a collaborative spirit to navigate these challenges. In return, you’ll gain the opportunity to shape ADP’s voice in a growing digital space, work with cross-functional teams, and make a measurable impact on our brand presence.
Your Opportunity For Impact
- Engage: Build authentic connections with Reddit & online communities while representing ADP’s brand values.
- Resolve: Triage and escalate client service issues quickly and effectively.
- Collaborate: Partner with PR, Brand, and internal service teams to align messaging.
- Analyze: Monitor engagement metrics and recommend improvements.
To Succeed In This Role
- At least 2 years of experience in client service, social media management, or community engagement roles.
- Outstanding written and verbal communication skills.
- Able to easily interact with both entry-level employees and the C-Suite.
- Amazing problem solver and resourceful, naturally taking initiative.
- Familiarity with Reddit and other social platforms; understanding of online community culture.
Required
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
- Experience noted above OR
- Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.
Bonus Points For
- Experience working with PR or brand teams.
- Background in digital marketing or social media analytics.
- Experience synthesizing and using data to tell stories and influence other teams.
- Experience working with Sprout Social.
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $47,400.00 - USD $96,300.00 / Year*
- Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
