Dispatcher Supervisor

Amentum • Full-time • Remote (United States) • 2h ago

Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge convention and drive progress. Our commitments are underpinned by the belief that safety, collaboration and well-being are integral to success.Headquartered in Chantilly, Virginia, we have approximately 50,000 employees in more than 70 countries across all 7 continents.

Summary:

Supervises daily dispatch operations and responsible for responding appropriate equipment or personnel to emergency and non-emergency calls for fire and emergency medical services as well as on call department services. Identifies and dispatches appropriate units; complies with USAP policies and procedures to ensure the safety of all public safety responders and the public.

Position Responsibilities:

Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace.

Complies with all Environmental Health & Safety and Quality Assurance requirements and goals. Provide documentation to these divisions as necessary to ensure adequate and legal documentation.

Reviews, modifies, and maintains accuracy of pertinent departmental policies and procedures.

Under the direct supervision of the fire chief, responsible for the supervision and operation of all communications and computer management for the Antarctic Fire Department.  This includes the day-to-day operation of the fire department dispatch center, including but not limited to; all base station, portable and mobile radios, computers, printers, copiers, fax machines, pagers both 9-1-1, and administrative phone lines, VHF radios and fire alarm receiving system.

Provides direct supervision of all subordinate communication coordinators (dispatchers).

Provides training of all subordinate communication coordinators (dispatchers).

Provides quality assurance feedback and coaching to all subordinate communication coordinators (dispatchers).

Creation and maintenance of schedule providing 24hr coverage of communications center.

Supervises and performs operator maintenance on all base station, portable and mobile radios, computers, printers, copiers, fax machines and pagers.

Coordinates, schedules, and monitors technical maintenance of all base station, portable and mobile radios, computers, printers, copiers, fax machines and pagers with appropriate technicians.

Supervises, schedules work and monitors the performance of subordinate dispatchers.

Submits software recommendations.

Provides support departmental personnel computer and communications requirements as tasked.

Handles confidential matters (personnel actions, management reports, etc) in accordance with management policy.

Responsible for communicating with and monitoring emergency service personnel.  (Fire Fighters, SAR, fire Technicians, Medical staff, Spill Response personnel, etc.)

Answers 9-1-1 and other phone lines taking both emergency and non-emergency calls for service.

Monitors the automatic fire alarm system and dispatches emergency responders and/or technicians as appropriate and creates corresponding service requests for technicians.

Answers and routes off-continent phone calls for work related and emergency contact purposes.

Tracks dispatch created service requests for FEMC emergency work-orders.

Accurately and efficiently maintain various logs in a variety of formats.  (Software, Excel spreadsheets, Word documents, Power Point programs, etc.)

Coordinates international communications and relays information to appropriate agencies.  Handles sensitive information in a confidential manner.

Interacts with the National Science Foundation, military, and other agency officials, both over the phone and in person, in a professional and tactful manner.

Coordinates radio communications as required during SAR or mass casualty events/drills.

Notifies communications technicians when equipment malfunctions or failures occur.

Maintains knowledge of, and tracks, all outdoor recreational travel, including contacting SAR and the SAR Response Team when guidelines dictate.

Provides near and deep field science team party communication education.

Maintains Communication and information plan for near and deep field science team party throughout Austral Summer Season.

Provides communication support to personnel in the field.

Monitors vehicle travel away from station during winter and win-fly.  Initiates SAR procedures as required.

Works a varied schedule to ensure 24/7 coverage of the communications center. This includes working weekends, nights and holidays.

Performs other duties as assigned by the on-duty Captain.

Required Education, Experience, Certificates and Licenses:

High School diploma or GED

Minimum of five years diversified experience in dispatch radio operations and communications technology is required (Fire, EMS, and/or Law Enforcement)

At least two of the five years’ experience must be in a supervisory role, or two years previous experience as a Dispatcher with the Antarctic Fire Department.

Incident Command System (ICS) 100 and 200 certifications are required for offer consideration (training offered through FEMA).

Must hold a valid emergency dispatcher certification from APCO, NENA, or a state agency, and/or a DoD Telecommunicator I/II certification.

Expected Skills and Competencies:

Computer skills required, including Word, Excel, PowerPoint, and e-mail applications. Good judgment and exceptional communication skills.

Must have an ability to independently prioritize requests by level of urgency.

Must have the ability to work unsupervised and possibly alone during various levels of urgency and call volume.

Complies with applicable safety, environment, health, and waste management policies and procedure.

Physical and/or Other Requirements:

Willingness and ability to deploy to Antarctica for extended periods

Successful completion of Medical and Dental examinations required by the NSF for deployment to Antarctica

Successful completion of drug screening and background check required by employer

Successful completion of Federal Background Check required by the NSF

Must be willing and able to lift and move items, parts, assemblies, and equipment up to the safety regulation maximum as required by the position.

Must be willing and able to perform physical activities including heavy lifting, climbing in and out of equipment, crawling, and working outdoors in extreme cold as required by the position.

Must participate in community programs, such as “house-mouse” (chores), “daisy-picking” (cleaning-up around the station), recycling efforts & safety objectives.

Valid Driver’s License issued in the United States

Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location.