Job Description Summary
This is a GME role in Taiwan. The GE Field Service Representative provides the Taiwan Air Force (TAF) and contractor personnel on the operation, maintenance, and repair of F110-GE-129 engines and interface systems as appropriate for the F-16 aircraft.
All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).
Job Description
Job Title
Lead Services Specialist 1 – Field Service Representative, F110 (Taiwan)
Company Intro/About GE Aerospace
GE Aerospace is a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. We design, manufacture, and support advanced propulsion systems that power critical missions around the globe. With a relentless focus on Safety, Quality, Delivery, and Cost, we partner closely with our customers to keep fleets mission-ready and operating at their best.
Site, Business, OR Functional Area Overview
ThisGlobal Military Engines (GME)role supports theTaiwan Air Force (TAF)F-16 fleet powered byF110-GE-129 engines. As part of theField Services and Maintenance (Services; LPB)job family, you will work closely with GE engineering, fleet support, and logistics teams, as well as TAF and local contractor maintenance and operations personnel, to ensure safe, reliable, and efficient operation of F110 engines in service.
Role Overview
TheLead Services Specialist – Field Service Representative (FSR)provideson-site technical support, training, and customer serviceto the Taiwan Air Force and contractor personnel on the operation, maintenance, and repair ofF110-GE-129 enginesand associated systems on the F-16 aircraft.
You will:
- Serve as thefront-line GE representativeat the customer site
- Providetechnical guidance, troubleshooting, and trainingon F110 engines
- Supportmaintenance planning, reliability improvements, and data reporting
- Operate with a high degree ofautonomy, managing your own workload, travel, and budget while upholding unyielding compliance and integrity
This role requires strong technical depth, customer focus, and the ability to work independently in an international environment.
Key Responsibilities
Technical Support & Troubleshooting
- Provideinterpretation of data and technical instructionsrelated to F110 engine operation, maintenance, and repair.
- Assist maintenance personnel withtroubleshooting, adjustment, calibration, bench checks, routine maintenance, inspection, and repairof GE engines.
- Providetechnical guidance to customer aircrewon the operation of GE engines and associated systems.
Training & Knowledge Transfer
- Deliveron-the-job trainingto maintenance personnel on maintenance and operating techniques for F110 engines.
- Emphasizesafety precautionsand best practices during all training activities.
- Provide guidance in theuse of authorized GE special tools and test equipment.
- Identifytraining needsand recommend appropriate training programs to enhance customer maintenance capability.
- Effectivelytransfer technical knowledgeto less-experienced personnel, both verbally and in writing.
Field Data, Reliability & Continuous Improvement
- Collate, analyze, and reportin-service field datato GE Aerospace Project Engineering for use in safety assessments, reliability trending, and component improvement initiatives.
- Assist maintenance personnel in the processing offailure data and defect reports, in accordance with standard customer reporting procedures.
- Provide analysis ofmaintenance difficultiesand advise on changes to maintenance, inspection, and training programs to improvequality, efficiency, and effectiveness.
- Relay relevantfield issue and improvement informationfrom GE and other international operators back to the customer.
Customer Interface & Maintenance Planning
- Provide guidance to customers on theinstallation of GE engine modificationsand interpretation of related technical instructions.
- Assist customer personnel withmaintenance planning and forecastingfor F110 engines.
- Provide liaison support forprocessing components for repair or deeper maintenance, coordinating with GE and approved repair facilities.
- Maintain strong, professional relationships with customer personnel, acting withtact, diplomacy, and a high level of cooperation.
Autonomy, Compliance & Travel
- Workunsupervised and remotelyfrom GE headquarters, taking responsibility for yourpersonal workload, travel, and budget.
- Operate withunyielding compliance and integrity, adhering to all GE policies, local regulations, and customer requirements.
- Travel toforeign and domestic locations as requiredto support the customer and GE field service needs.
Required Qualifications
- Advanced experience inServices and Customer Service Management, with a knowledge level comparable to aBachelor’s degreefrom an accredited university or college,
- Or ahigh school diplomawith significant relevant experience.
- Significantfield service or maintenance experiencesupporting military and/or commercial engine programs.
- F110 engine experience(F110-GE-129 preferred).
- Previous experience inCustomer Service Managementor similar customer-facing technical roles.
Desired Characteristics
- Strongcustomer interaction and communication skills, with the ability to present to all levels of maintenance, engineering, and management.
- Stronginterpersonal and leadership skills, with the ability to lead and influence GE customers and peers.
- Provenanalytical skillsandquality improvementability.
- Demonstrated proficiency inrepair troubleshooting, shop operations, and testingof assigned programs/hardware.
- Project managementexperience, including coordinating activities and driving actions to closure.
- Demonstrated ability towork independently, without technical guidance, and to perform all required work tasks.
- Strong ability totransfer technical knowledgeto others and clearly express complex technical concepts in both oral and written form.
- High degree oftact, diplomacy, and the ability to work and cooperate harmoniously with customer personnel.
Additional Information
The base pay range for this position is $100,000.00 - 133,000.00USD Annual The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on April 2nd, 2026 GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage, access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits includ tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time -off for vacation or illness. GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or prog rams (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual. © 2023 GE Aerospace and/or its affiliates. All rights reserved. Attorney-Client Privileged
Closing
At GE Aerospace, we are committed to fostering aninclusive workplacethat valuesdiversityand empowers employees to thrive. We welcome candidates who are passionate about supporting our military customers, driving high standards of safety and reliability, and representing GE with professionalism and integrity in the field.
This role may require access to U.S. export-controlled information. Therefore, for applicants who are not asylees, refugees, lawful permanent residents, or U.S. Citizens (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), final offers will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.
This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).
Additional Information
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
#LI-Remote - This is a remote position
