Job Description Summary
This role will lead a team of diagnostics engineers who provide an exceptional customer experience to operators of our commercial aircraft engines by developing analytics, and advising operators on how those analytics can support the operation of their GE and CFM powered narrowbody aircraft fleets (LEAP, CFM56, CF34, HF120, Passport20, CT7).
There is a high level of direct customer communication in this team. The role will be based in Cincinnati / West Chester area and remote applicants will not be considered.
Job Description
Roles and Responsibilities:
Being a people leader of a medium sized (9-12) team of high performing of senior and lead professionals based on site, remote, and in secondary GE facility locations
Identify and hire talented individual contributors, including acting as a liaison for our early engineering development program (Edison Program)
Develop existing members of the staff
Maintain a positive working environment, balancing the needs of the business and advocating for team needs
Provide input on 3-5 year strategic plans on the future in this ever evolving predictive aircraft maintenance space
Communicate well in a customer facing role
Be a voice of the customer to the business
Manage medium scale projects with accountability and tie outcomes to long term vision
Drive adoption of FLIGHT DECK (Lean) principles within the team and greater organization by sustaining and improving Monthly Operating Reviews, maintaining or improving KPIs and integrating proper problem solving measures as necessary
Collaborate across the greater Fleet Support organization, including with our digital product owners and digital technology teams to ensure seamless delivery of our products
Interpret simple internal and external business challenges and recommends best practices to improve products, processes or services. Stays informed of industry trends that may inform work.
Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering. Has ability to assess quality of information given and ask pertinent questions to stakeholders. Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations. Uses multiple internal and some external sources outside of own function to help arrive at a decision.
Communicates difficult concepts and influence others' options on particular topics. May guide others to consider a different point of view.
Minimum Requirements:
Desired Characteristics:
Background in aviation or aerospace, with a strong appreciation for the industry’s dynamics and customer expectations
Proven customer relationship skills, with a track record of building trust, managing complex stakeholders, and representing the organization with credibility
Exceptional oral and written communication skills and executive presence, able to clearly convey complex topics and influence at all levels of an organization
Strong interpersonal and leadership capabilities, inspiring collaboration, accountability, and high performance across diverse teams
Demonstrated commitment to developing talent, including coaching, mentoring, and building future leaders
Analytical problem-solving ability, with experience diagnosing issues, evaluating options, and driving to effective, data-informed solutions
Proven experience leading programs and projects, from concept through execution, delivering on time and within scope
Ability to document, plan, position, and successfully execute initiatives and programs, ensuring clarity of objectives, milestones, and outcomes
Established project management skills, including risk management, prioritization, and clear progress tracking
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This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).
Additional Information
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
