Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Senior Product Manager
Within Fiserv’s Payments organization, the Senior Product Manager – Issuing is responsible for the end-to-end ownership of issuer processing and issuing product capabilities, supporting both client growth and platform scalability.
This role acts as a strategic bridge between clients, sales, business, and technology teams, leading a team of Business Analysts and translating complex business, regulatory, and market needs into scalable, standardized, and cloud-ready product outcomes. The position has a strong focus on the Colombian market, while aligning with Fiserv’s global product strategy.
Key Responsibilities
· Own and evolve the product vision, roadmap, and lifecycle for Issuing and issuer processing capabilities within Fiserv’s Payments portfolio.
· Serve as a primary product interface for strategic clients, acting as a trusted advisor on issuing solutions, growth strategies, and operational challenges.
· Lead, coach, and develop a team of Business Analysts, ensuring high-quality requirement definition, prioritization, and delivery.
· Translate business, regulatory, and client needs into well-prioritized product backlogs, balancing customization with scalability, resilience, and platform standardization.
· Represent the voice of clients and the local market within global product planning and prioritization discussions.
· Influence client product roadmaps while maintaining alignment with Fiserv’s global issuer platform architecture and long-term strategy.
· Collect and analyze continuous client and market feedback to inform roadmap evolution and product enhancements.
· Partner closely with engineering, architecture, operations, risk, compliance, sales, and PMO teams to ensure successful execution and adoption.
· Lead complex initiatives end-to-end, delivering against scope, timelines, quality standards, and business objectives.
· Drive process improvements, operational efficiency, and organizational structuring across product and delivery teams.
· Support the rollout and adoption of new features and capabilities, enabling incremental commercial opportunities.
· Support sales teams in pre-sales activities, including solution design, product presentations, demos, and RFP/RFI/RFQ responses.
· Ensure consistent and transparent communication of product capabilities, releases, and roadmap updates to stakeholders.
Basic Qualifications
· Bachelor’s degree in Computer Science, Engineering, Information Systems, Business Administration, or equivalent experience.
· 10+ years of experience in product ownership or product management within financial services, payments, banking, or fintech.
· Proven experience leading Business Analysts or cross-functional product teams.
· Experience working in Agile (Scrum / SAFe) or hybrid environments, with direct ownership of product backlogs.
· Strong collaboration skills with engineering and architecture teams on solution design and trade-off decisions.
· Demonstrated experience in process improvement, project leadership, and organizational design.
· Experience supporting commercial teams and participating in client-facing and sales-enablement initiatives.
· Fluent English (spoken and written).
· Based in Bogotá, Colombia.
Preferred Qualifications
· Experience with issuer processing platforms, card issuing, and transaction processing workflows.
· Knowledge of payment ecosystems, card schemes, and banking regulations in Colombia, Latin America, or global markets.
· Exposure to cloud-native, API-driven, configurable, or multi-tenant B2B platforms.
· Experience working within large, global, matrixed technology organizations.
· Postgraduate degree or certification in Product Management, Payments, Technology, or Business.
#LI-AB2
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Diversity and Inclusion:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
