About this Position
Act as the main contact for customers and sales teams, managing inquiries, orders, and complaints. Ensure efficient communication, track cases via ticketing systems, and support daily operations while collaborating closely with Supply Chain and Logistics to deliver high service quality.
What you´ll do
- Being
the first point of contact to handle and resolve inquiries coming from
customer and sales team for Adhesive Technologies Business Unit
- Reporting
to the customer service team leader in the Supply Chain organization
- Ensuring
an effective and successful first time communication with the customer
- Assuming
responsibility for the customer interaction, monitoring of cases managed
in Support Office
- Providing
efficient and structured service to our customers and sales team by
handling their requests, complaints and coordinating a final response
- Participating
in regular customer meetings (e.g. quarterly meetings to review KPIs and
metrics)
- Assuming
responsibility to effectively use the ticketing system to register all
cases
- Taking
part in Customer Services projects that will contribute to improved
service levels, business growth, increased efficiencies and
consequently reduced costs
- Ensuring
successful execution of daily operations cycle and order controlling
- Making
sure that the products and customers meet correctly
- Synergic work with Supply Chain Departments
