Overview
The Facilities Administrator provides administrative support to the Account Lead and assists with day-to-day account operations. This role supports service coordination through work order tracking, scheduling support, follow-up, reporting, and communication with customers, service providers, and internal teams. The position requires strong organizational ability, attention to detail, and consistent follow-through to support smooth account operations.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Staff & Management
Responsibilities
- Provide administrative support to the Account Lead
- Assist with tracking and coordination of open work orders
- Support scheduling, dispatch follow-up, and service updates
- Communicate with customers, service providers, and internal teams regarding open items and service needs
- Maintain records, reports, and routine account documentation
- Prepare weekly updates and support follow-up from recurring calls
- Assist with system updates, paperwork, and general account coordination
- Support timekeeping and attendance tracking for payroll processing
- Escalate unresolved service or process issues to the appropriate manager when needed
Qualifications
- Administrative, customer service, coordination, or dispatch experience preferred
- Strong organizational skills and attention to detail
- Strong written and verbal communication skills
- Comfortable making outbound calls and following up on open items
- Proficiency with Microsoft Office, including Outlook, Excel, and Word
- Ability to manage multiple priorities and follow established processes
- Ability to work independently and as part of a team
- Dependable, punctual, and professional in approach
- Facilities, maintenance, or service-related experience is helpful but not required
- Must be authorized to work in the United States without current or future visa sponsorship
