What does a successful Product Owner do at Fiserv?
You will be the team’s primary customer advocate and link to the business and technology strategy. As the Product Owner, you will build and manage key relationships, synthesize information from multiple sources, maintain business alignment in the Team Backlog, and communicate effectively with a variety of audiences—all with a bias toward delivering, and learning, quickly.
You will be responsible for maximizing the value delivered by the team and ensuring that the Team Backlog is aligned with customer and stakeholder needs. You will keep the Agile team informed of the strategy that drives product design and keeps Product Management informed of the innovations that influence the evolution of product strategy.
What you will do:
- Understand what solutions and experiences the teams can deliver. This practical insight is a valuable contribution to the vision and roadmaps that guide solution implementation. Ensure that the vision and roadmap are reflected in the Jira Project Backlog. Communicate the vision and roadmap during PI Planning to ensure teams are aligned and ready to execute against them.
- Clarify story details, applies user-story voice, ensures ‘INVEST’ characteristics are present, assists with story splitting, defines enablers, and incorporates behaviour-driven design (BDD) to ensure stories support continuous value flow. Allow space for ‘local’ stories and spikes that advance product design but are not derived explicitly from the strategic roadmap.
- Regularly order backlog items according to their priority and communicating that sequence to the team during backlog refinement
- Work with the team to agree on accepted story completion. This includes validating that the story meets acceptance criteria, that it has the appropriate, persistent acceptance tests, and that it otherwise complies with its Definition of Done (DoD). In so doing, the PO assures that quality is built in.
- Regularly evaluates progress toward story acceptance criteria, including compliance with Built-In-Quality criteria, such as the scalable definition of done, and non-functional requirements (NFRs). Work closely with the team to detect quality issues as they are introduced and correct them in or near real time.
- Attend and actively participates in team events during PI execution. During iteration planning, backlog refinement, iteration reviews, team retrospectives, and team syncs, you will provide crucial feedback on the team’s work from an outside-in, customer-centric point of view. By participating in PO Sync and System Demos, you will help the team satisfy dependencies, demonstrate incremental value, and maintain cadence with the roadmap.
- Collects and share feedback with Product Management and System Architects as part of Continuous Exploration, with their teams during backlog refinement, iteration planning, and iteration reviews, system demos, and, if applicable, Inspect and Adapt events.
What you will need to have:
- Relevant experience in the Fintech sector
- Extensive Agile experience preferably with a recognised Product Owner certification
- Proven track record of managing a complex product backlog for delivery through regular refinement and prioritisation
- Experience in delivering a new product from inception to market/live
- Expert in User Story and Acceptance criteria creation, coaching and review. Expert in defining success criteria and creating meaningful reporting through the use of metrics and empirical measurements
- Quality-focused, with attention to detail, good use of language (proficient with Word, Excel PowerPoint, Visio), familiarity with Jira and Confluence tools.
What would be great to have:
- Experience in Financial Services Solutions Implementation
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