Customer Success Specialist

Fiserv • Full-time • Basildon, England, United Kingdom • 4w ago

Fiserv is looking for highly focused, engaged, passionate, empoweringand innovative individuals to join us.

You will need to be able to multi-tasking across multiple skills and love customer interactions and relationship building.

What does a successful Customer Service Agent do?

Unlock your potential as a Customer Service Agent in our telephony-based role!

Join our team and showcase your expertise in handling customer queries with accuracy and professionalism.

What you will do:

Responsibilities include efficiently managing incoming calls representing our Banking Client, updating customer / Merchant accounts accurately, and leveraging technology to provide exceptional service.

If you're ready to excel in a dynamic customer service environment, apply now and elevate your career with us.

What you will need to have:

Previous experience in a customer service role
Must be willing to be based in office.
Must be able to start training from November 2024

Perks at work

Starting salary of £25,536
You will receive 2 weeks training which will prepare you to be able to work to all financial regulations to be able to perform to the required standards in order to meet or exceed the monthly goals and objectives
Pension contribution of up 7.5%
Health and Wellness Resource platform access for you and your family
Life Insurance
Income Protection
Enhanced Maternity, Paternity and adoption leave
Living Proof Points Scheme – Get recognised by your colleague and spend your points at multiple high-street retailers.
23 days annual leave, increasing with length of tenure
Cycle to work scheme
Career development, training and professional qualification opportunities – we want to provide you with the tools to succeed and grow in your role

R-10346892