What does a successful Application Operations Engineer do at Fiserv?
A successful Application Operations Engineer at Fiserv builds and optimizes technology for core services within the AWS cloud ecosystem, directly influencing global enterprise success. They use analytical and troubleshooting skills to provide project participation, support continuity and handle on-call escalations, particularly focusing on identifying and resolving issues impacting industry leading Digital Consumer Experience products. Creativity, teamwork, and rapid problem-solving are key to excelling in this challenging environment.
What you will do:
- Provide hands-on support for existing environments, including software installation, patch installation, upgrades, query writing, configuration, security, system monitoring and tuning, disaster recovery planning, and release deployments
- Manage and upgrade Amazon EKS clusters, and implement tools and automation for build, configuration management, continuous integration (CI), deployment and application monitoring
- Automate and evolve infrastructure, deployment strategies, and testing to support quick turnaround of deployments, and maintain infrastructure as code (IaC) for cloud environments
- Collaborate with Engineering to ensure all relevant Key Performance Indicators are implemented within the monitoring framework
- Participate in all production support activities during incidents and outages, resolve technical issues, and recommend performance and capacity improvements
- Engage in capacity planning, tuning system stability, provisioning, performance, and scaling of the application infrastructure to ensure uninterrupted 24x7 operations
What you will need to have:
- 3+ years of experience with AWS technologies including Elastic Kubernetes, ElastiCache, KMS, VPC, EC2, AutoScaling, Load Balancers, SQL, RDS, Dynamo, PostgreSQL, IAM, S3, CloudWatch, CloudFont, Pilsar, and Elasticsearch
- 2+ years of experience with Infrastructure as Code tools such as Terraform or AWS Cloud Formation
- 2+ years of experience working with third party vendors
- Current Fiserv systems experience
- Proven ability to work independently and collaboratively, with a strong desire to automate processes and participate in on-call rotation
- Bachelor’s degree in business, management, engineering, or a relevant field, or an equivalent combination of education, work, and/or military experience
What would be great to have:
- 2+ years of experience with containerization technologies such as Docker, or Podman
- 2+ years of experience with Continuous Integration/ Continuous Delivery Like AWS CodePipeline or Azure DevOps
- 2+ years of experience in Linux system administration and bash scripting, with a solid understanding of routing and networking concepts
- Familiarity with Agile development environments, web server configurations (Nginx or Apache), and collaboration platforms like JIRA, Confluence, Wiki, or ServiceNow
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