What does a successful Manager, Gift Fraud Operations do?
As a Manager, Gift Fraud Operations in the Global Business Solutions (Merchant business) Fraud and Credit Risk team at Fiserv, you will be instrumental in developing and deploying fraud controls to reduce fraud and losses while enabling top-line growth.
You will lead a team of fraud analysts, using internal and external data to generate insightful analytics, build models/rules, and create data-driven solutions to manage risks and identify new opportunities. This is a crucial role for safeguarding our business and enhancing customer experience.
What you will do:
- Oversee daily fraud operations, ensuring proactive monitoring of gift fraud trends, including organized fraud rings, mule activity, and synthetic identities.
- Lead chargeback analysis to identify emerging fraud patterns and recommend enhancements to detection strategies.
- Collaborate with fraud strategy and analytics teams to refine fraud prevention models and enhance real-time fraud monitoring.
- Partner with fraud vendors and internal teams to optimize detection tools and ensure rulesets are up to date with evolving fraud tactics.
- Continuously evaluate and refine fraud rules to reduce false positives and improve fraud detection accuracy.
- Implement process improvements and automation initiatives to enhance operational effectiveness and response time to fraud attacks.
- Lead and mentor a team of fraud analysts, providing guidance on case investigations, fraud detection methodologies, and decision-making best practices.
- Develop training programs and knowledge-sharing sessions to ensure fraud analysts stay ahead of emerging fraud tactics.
What you will need to have:
- Bachelor’s degree in Finance, Business, Data Analytics or a related field.
- 5+ years of experience in credit/fraud risk management.
- Experience with fraud detection platforms such as Tmx or Kount.
- Proficiency in SQL or Python for data analysis.
- Strong analytical skills with experience in chargeback analysis, fraud trend identification, and rule optimization.
- Demonstrated leadership with experience influencing stakeholders and presenting fraud insights effectively.
Important info about this role:
- We’re better together. This role is fully on-site.
- To be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
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