What does a successful Senior Director Program Management do at Fiserv?
As a Senior Director Program Management, you will partner with the Project Readiness and Business Alignment teams to deliver value by driving the full lifecycle of multiple projects while contributing as a valued team member in adapting the way we work to as part of a dynamic business. The projects you will support will be complex, large-scale, high priority, and strategic as well as SCS internal sponsored projects. You will establish oversight mechanisms (e.g., project quality reviews, stage gates) to actively review performance of projects eliminating surprises and ensuring efforts are on track. You will own establishing executive visibility into performance, key risks/ issues for projects using state of the art reporting tools.
What you will do:
- Develop a strong partnership with key business stakeholders to ensure predictable, consistent, and successful project delivery by planning, coordinating, and monitoring large scaled and budgeted projects.
- Partner with key business stakeholders to solution new business into settlement infrastructure.
- Manage the scope during the project lifecycle, setting quality and performance standards and assessing risks.
- Define an overall scope by building and maintaining a consolidated timeline.
- Provide a holistic view of the overall projects to the organization and all partners through project status updates and dashboards.
- Define governance, outlining roles, responsibilities, decision rights and clearly defined critical issue paths.
- Ensure success criteria defined upfront to promote alignment and actively lead to encouraged outcomes.
- Actively communicate progress on an ongoing basis, ensuring visibility throughout the lifecycle.
What you will need to have:
- 5+ years of experience in large scale Project Management (which could include consulting) with state-of-the-art hardware and software systems
- 5+ years experience with MS Office Suite, MS Project, Visio, and Power BI
- 8+ years of an equivalent combination of educational background, related experience and/or military experience
What would be great to have:
- Bachelors degree
- Experience working in Fin-Tech organization
- Familiarity with Clarity, Jira, Confluence project portfolio software
- Experience working with international regions
- PMP or equivalent project management certification
Important info about this role:
- We’re better together. This role is fully on-site.
- Ability to travel up to 25%.
- In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.
Perks at work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
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