Hybrid. This role is categorized as hybrid. This means the successful candidate is expected to report to Warren, Michigan or Milford, Michigan three times per week, at minimum. Location choice is based on candidates preferred work location and business need for the day.
About GM Defense
GM Defense is driving the future of military mobility by leveraging the best-in-class capabilities of General Motors for unmatched innovation, proven performance, and breakthrough life-cycle economics. We deliver reliable, affordable, and innovative products across a full spectrum of capabilities - integrated vehicles, electrification, autonomy, robotics, and security.
The Role
GM Defense (GMD) is a dynamic and exciting growth opportunity within General Motors! Within GMD, the Integrated Product Support (IPS) organization is responsible for providing aftersales support to our defense industry customers to ensure customer satisfaction and business growth. As part of the IPS organization, the Service and Sustainment Engineering Operations team has responsibility for the service deliverable readiness of every GMD vehicle globally. Part of this readiness includes Service Part release, Technical Manuals, Maintenance Allocation Chart (MAC), Repair Parts & Special Tools (RPSTL), diagnostic software, service programming, pre-delivery inspection forms, and customer service information. The Serviceability Design Engineer position plays a key role in supporting these deliverables for both electrical and mechanical components.
The selected candidate will be responsible for representing advanced serviceability and re-manufacturability during the Design Development Process. This person will participate in Product Engineering meetings and peer reviews representing service to identify, address or escalate service issues as appropriate with respect to GM best practices and GMD customer requirements. The Serviceability Design Engineer is expected to adhere to all International Traffic in Arms Regulations (ITAR).
What You'll Do
This position will be responsible for GM Defense’s activity related to all deliverables listed above. This position is also responsible for all GMD programs and GMD customer variants.
Specific responsibilities include:
- Lead identification of Service Parts for Development of Service Parts BOM
- Support development and validation of service special tools and procedures
- Provide support for emerging and quality issues
- Provide technical support for various other teams including: Program management, Product Engineering, Parts Release, Remanufacturing, Service Training, Warranty Center, Technical Assistance, Assembly Plants, Field support, Suppliers
- Work with other department functions and suppliers to implement cost reduction, math improvements, while supporting all department programs.
- Provide technical direction to support personnel as required
- Communications information to and from internal and external customer organizations,
- Stay abreast of new technology and driven practices
- Perform special assignments as requested
Your Skills & Abilities (Required Qualifications)
- Bachelors Degree in Engineering, Technology or related discipline
- 3+ years of experience in Serviceability Engineering, Field Service, or Product Support
- 5 years of professional experience
- Practical diagnostic experience, technical/field experience
- Ability to read engineering schematics
- Familiarity with service information diagnostics and/or authoring
- Ability to make decisions autonomously, manage workload and escalate when necessary
- Strong analytical skills and expertise in data-driven problem-solving
- Ability to obtain a Common Access Card (CAC)
- Candidate must be a U.S. Person (U.S. citizen, U.S. permanent resident, asylee or refugee)
- Eligible to obtain Secret U.S. Security Clearance after hire
What Will Give You A Competitive Edge (Preferred Qualifications)
- Illustration and graphics development skills
- Technical writing background
- Dealership technician experience, or equivalent military experience.
- Experienced in Serviceability of Design for military applications.
- Experience working with supplier
- Proficiency with automotive diagnostic tools
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate
This position requires eligibility to access classified information at the Secret U.S. Security Clearance level for which the U.S. Government requires U.S. Citizenship. The successful candidate must have eligibility to access classified information at that level.
The position is subject to export control restrictions and requires the successful candidate to be a U.S. Person (U.S. citizen, U.S. permanent resident, asylee or refugee).
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)
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