US E - GPS Consulting Services - Senior Consultant - Discovery Analyst - Customer / HST - Traditional Model - 607589 TX - MZ

Deloitte • United States • 3w ago

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Work you’ll do

As a senior Consultant in the GPS HST Technology group, you will:

Support Implementation and Operations Management best practices while taking ownership of tasks and/or project workstreams and guiding more junior professionals
Support and/or lead workstreams on engagements related, but not limited, to Systems Implementation, Operations & Maintenance, Helpdesk Operations and Software Application Development & Maintenance
Contribute to deliverables and review the work of others for quality and accuracy
Demonstrate an understanding of the client environment and overall project scope

The Team

Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Qualifications

Required:

Current state public assistance system experience that supports eligibility and benefits determination and case management
Experience supporting State client(s) in one or more of the following areas: eligibility determination, benefits calculation, benefits issuance, and/or information management
Bachelor’s degree
Ability to travel 0 - 20%, on average, based on the work you do and the clients and industries/sectors you serve
Limited immigration sponsorship may be available

Preferred:

Ability to manage small-mid size engagements or work streams and multiple team members with confidence

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html