About this Position As a Customer Service Support Specialist, you will play a crucial role to ensure smooth and efficient order entry processing, customer purchase order management, and order tracking, ultimately enhancing the overall customer experience. Your work directly impacts the company's mission by providing essential support to our customers and maintaining strong relationships with business partners. Within our dynamic and supportive team environment, you will have the opportunity to engage in team projects, receive guidance and mentorship, and contribute to a culture of continuous learning and development. Your role offers a balance between structured tasks and opportunities for creativity and innovation, making it an exciting and rewarding position for individuals who are passionate about delivering excellent customer service and driving process improvements. Join us in shaping the future of customer service excellence and making a meaningful impact within our organization.
What you´ll do
- Execute day to day activities related to LATAM Customer Service operations in the area of HCB - Order Entry Processing and Management, Customer Purchase Order Entry, Status of Order, Order Tracking, and Deductions & other Debit/Credit Note creation activities
- Process claim requests and manage disputes, including the creation, editing, and processing of credit and
debit notes, depending on the case requirements - Generate and maintain Sales and Order Management reports for the Business Unit (BU)
- Ensure accurate transfer of documents from designated platforms to enable the creation and modification of
entry orders using the appropriate business tools - Enter, validate, track, and upload electronic invoices to specific customer web portals
- Contribute to process improvements by proposing enhancements, updating process documentation, and
identifying opportunities for automation and optimization across the workflow - Apply the Quality Management System in accordance with the ISO 9001:2015 standard in daily activities, while
identifying and supporting continuous improvement initiatives
