Onsite
You will be required to be onsite 5 days a week in office sitting in Austin, TX.
The Role
General Motors is seeking a highly motivated and skilled Onsite IT Support Technician to provide comprehensive end-user support and maintain our IT infrastructure. This role involves troubleshooting a wide range of hardware and software issues, ensuring seamless operations for our employees.
What You'll Do
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Provide hands-on, in-person technical support to General Motors employees for hardware, software, and network-related issues.
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Diagnose and resolve technical problems with desktop computers, laptops, mobile devices, printers, and other peripheral equipment.
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Install, configure, and maintain operating systems (Windows 11 and MacOS) and a variety of business applications.
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Manage user accounts and permissions within Active Directory (AD) including password resets, account creation, and group modifications.
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Manage accessories and other hardware inventory for users while keeping asset management systems accurate and up to date.
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Perform basic network troubleshooting, including connectivity issues, and collaborate with Infrastructure/Telecom teams for complex network problems.
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Utilize System Management Tools for software support, inventory management, and remote troubleshooting.
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Adhere to ITIL Methodologies for incident, problem, and change management processes.
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Document technical issues, resolutions, and procedures clearly and concisely.
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Communicate effectively with end-users, providing clear explanations and setting appropriate expectations for issue resolution.
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Participate in IT projects as needed, including hardware refreshes, software upgrades, and office moves.
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Support onboarding and off-boarding IT activities.
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Ability to work onsite, 5 days a week as required.
What You'll Need
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At least 5 years of experience in an IT support role, preferably in an onsite end-user support capacity.
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Experience with ServiceNow or a similar ticket platform for management of incidents, requests and tasks.
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Strong proficiency in troubleshooting and supporting Microsoft Windows and Mac OS operating systems.
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Experience with Active Directory (AD), Azure AD and Intune for user, group and device management.
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Familiarity with ITIL Methodologies and best practices for IT service management.
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Basic understanding of Network Operations (including WiFi troubleshooting) and common networking protocols.
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Experience with System Management Tools for IT asset management and software distribution.
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Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
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Strong problem-solving and analytical skills with a focus on efficient and effective issue resolution.
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Ability to work independently and as part of a team in a fast-paced environment.
What Will Give You a Competitive Edge (Preferred Qualifications)
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Bachelors degree in Computer Science or equivalent professional experience.
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Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. PLEASE DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
•This job is not eligible for relocation benefits.
