Customer Service Representative

Henkel Corporation • Full-time • Dubai, Dubai, United Arab Emirates • 2w ago

What you´ll do

Coordination of orders between internal factories in line with the customer order requirements.
Working with stakeholders on developing order schedules, outlining tasks, durations, dependencies, and milestones.
Identifying potential risks and developing mitigation strategies.
Continuously monitoring and managing risks throughout the project/order lifecycle.
.Liaison for Finance with regards to price discrepancies, collection or credit issues and billing reconciliation.
Product information, deliveries, order status and inventory levels. Provide guidance where needed.
Coordination with demanding customers and resolving various order related concerns.
Primary point of contact for all order related communications. Post sales support and addressal of customer queries.
Providing regular project/order updates, status reports, and performance metrics.
Collaborate with sales and product teams to implement customer feedback.
Generate/compile various reports and correspondence as requested by Management, Sales and Customers.
Utilize organization’s ERP, SAP to manage projects/orders + material allocations.
Ensuring organization’s On Time Performance on all orders are not impacted and maintained at 95% and above.
Basic understanding of financial transactional documents e.g. Letter of Credit (LC)

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